We closed on our house on Wednesday after a long and arduous battle with the not-so-fine folks down at USAA Mortgage Dept in San Antonio. They seemed hell bent on keeping us out of this house, but we persevered---not w/o a few battle scars.
They tried all the tricks in the book. They refused to answer our calls/emails, paired us with an incompetent mortgage processor, refused to answer our calls/emails, fired said mortgage processor and didn't bother to inform us (we found out via a telephone extension that no longer worked 4 days prior to our closing date), refused to answer our calls/emails, sent ALL of our paperwork to the wrong title company (in Pennsylvania) on the day of our closing, refused to answer our calls/emails, missed our closing date, refused to answer our calls/emails, missed the day AFTER our closing date, refused to answer our calls/emails, missed the day AFTER the day AFTER our closing date, refused to answer our calls/emails while the semi's w/ our household goods sat idling at our curbside waiting to unload, nearly missed the day AFTER the day AFTER the day AFTER our closing date, etc......they suck.
Anyways, we're homeowners. We're over it. We're happy.
Our house will be empty until next Friday, so an extra 10 days here on Ratsville Lane. USAA took full responsibility for all the screw ups. They requested we submit them a bill for all of the charges we incurred. The charge for the movers showing up and not unloading was $660 alone. They seem like they're just going to pay whatever we submit and forget the whole thing happened. That's what happens when I let the pitbull (JoAnna) off the leash and tell her to "Attack!"